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Not too long ago, after stepping down as board chair of a local technology cohort, I sent a letter to my successor about transition plans. Although a strong leader, the success of our group relied on creating a cohesive membership experience.

“As much as it’s important to have a plan with “next steps” and a clear structure, it’s equally critical to develop strong connections with constituents: attendees, board members, speakers and collaborative partners. At every forum we want to make sure to insert ourselves at the door, meet guests and begin to get to know them. It’s helpful to ask specific questions like ‘how did you hear about us’ or ‘what’s your biggest challenge with nonprofit technology’. What matter’s most is to take a genuine interest and meet someone new.”

No matter what we might be building, the foundation of every organization is in its relationships. People need to feel that others care about them. The same applies when running a meeting, gathering employees together for a meal or inviting friends to dinner. As hosts and leaders a warm welcome is key.

If we’re sincere in our interest, we can better cultivate relationships. Successful hospitality focuses on making it comfortable and even easy to make friends and or build connection with others.

What might help our “hosting” experience? Here are some suggestions.small Welcome at the Door copy

  • Be prepared in advance. Multitasking is over-rated. Think through the agenda and or prepare the ingredients ahead so as to be fully available during the event;
  • Simplify the presentation. Overcomplicated agendas and fussy menus distract from the interactions;
  • Welcome each person whole-heartedly;
  • Provide time for each guest/member/employee to share;
  • Ask thoughtful questions and then be quiet! Exemplify strong listening;
  • Express gratitude for the conversation when it’s over. At a party, toasts are always welcome. Why not a similar expression at a meeting or membership gathering?

With ever changing circumstances, acquaintances can be transient. Take advantage of the relationships in your life today and make conversations happen now. Even when the food is “out of this world” or the venue is extra unique, what we’ll remember most is how we felt…it feels great belonging to the whole.

 

 

 

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